Furukawa Electric Co., Ltd. is gravely concerned with the sale and purchase of Furukawa products from unauthorized distributors who are selling without our permission. To protect the integrity of the Furukawa brand and to ensure that Furukawa brand products receive proper care and support, we at Furukawa strongly encourage that you purchase from authorized distributors and their sub distributors.
We have identified numerous instances of the sales and purchase of Furukawa’s Fusion Splicers form unauthorized distributors resulting in no technical support or no warranty.
If you have any questions or concerns about a company you are contemplating purchasing from, please do not hesitate to contact us as below;
OFS FITEL LLC firstname.lastname@example.org
Furukawa Electric Europe Ltd. E-mail Form (Go to Furukawa Electric Europe Ltd. Website)
APAC and the rest of the world
Furukawa Electric Co., Ltd. Contact Form
If you purchase from an unauthorized distributor, you face the following certainties:
- No warranty support - Furukawa and its authorized distributors will provide no warranty support for products purchased from unauthorized distributors.
- No technical or customer service support - Furukawa and its authorized distributors will provide no technical or customer service support for products purchased from unauthorized distributors.
- Violation of intellectual property laws - Purchasing from an unauthorized distributor can possibly implicate assisting violations of Furukawa’s intellectual property rights. Furukawa understands that some sales by an unauthorized distributor may be legitimate. However, you should understand the risk of assisting intellectual property violators.
In addition, if you purchase from an unauthorized distributor, you face the following risks:
- Risk of inferior quality – Products purchased through unauthorized channels are often tampered with and illegally altered by unauthorized and inexperienced parties. We provide no assurance that tampered and/or altered products will perform to specifications. If you purchase from an unauthorized distributor, you face a significant risk of performance problems that we cannot control or correct.
- Risk of software problems – Our products come equipped with software in the language for an intended market. Products purchased through unauthorized channels frequently are from other markets, and have software that has been modified by unauthorized parties. Unauthorized parties who translate software and modify source code often make incorrect translations in critical respects. We provide no assurance that modified software will perform in accordance with specifications. If you purchase from an unauthorized distributor, you face a risk of user and operating error that we cannot control or correct.
Do not accept misrepresentation by unauthorized distributors who state information contrary to the above.
Here is a list of suspected unauthorized distributors:
- Celemetrix Australia
Be Smart, Protect Your Investment: Buy Authorized